T-Mobile

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• mohammad Saeed

  Aug, 13 2018
  ★ ☆ ☆ ☆ ☆
  horrible service - nobody ever should go to this store. I bought tmobile one 2 line postpaid plan from this store, employee told me to pay activation fee $54.44, i told her that i am eligible for corp discount or advantage program which doesn't charge activation fee, she told me pay now then call customer service they will refund you. i did as she said. customer service is saying there is no record i paid $54.44 so they cannot refund me, they advise me to go to store and asked for refund, if they give you problem have them call us. i did as they said. same employee called customer service and told them it was not activation fee, it was sim starter kit fee, customer service told her to refund my money, employee told me she cant do it, when manager comes she will tell him to refund my money. she did. now manager is saying its a valid charge, i cannot give you refund even tmobile customer service told me to refund your money, they cannot tell me to what to do, this store's manager and employee works for their commission only, not even for tmobile. they charged me $54.44 for 2 sim card. i told manager i got email from tmobile that sim starter kit fee $20 may be applied. he told me show me that email, I will refund your money, so brought that email to him and guess what? now manager is saying that oh, here it says at the bottom in very small letters that charges are subject to change. so after going back and forth in this store like 6 days - i told that manager that you know what? i don't want this refund. how about i switched it to another carrier? I will do that at the end of the month so i don't loose anything. now t-mobile is gonna loose $100 every month. but this store's manager and employees is not loosing anything, they got their commission by cheating/frauding with people, even hurting t-mobile itself.

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