Custom Windows & Doors

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Reviews

• NY Jett32

  Aug, 11 2018
  ★ ☆ ☆ ☆ ☆
  Ok, long story short. I saw this company in a Angie's list monthly magazine. I called and asked for an estimate on a custom order front door and security gate on a rental property. I received one on the same day and left a deposit. Seven weeks pass then I emailed and called with no response. Finally someone calls with a date for installation and excuses for their lack of response to my attempts to communicate. I take a day off work only to be called the morning of to cancel. Apparently the installer realized the custom door was the wrong size at the scene. Everyone knows doors custom or not are labeled with the specs by the manufacturer. Didn't someone feel the need to check it before loading, ariving and wasting everyone's time?
  Another seven weeks pass even though I was told it would be expidited. They installed the door. GREAT! Or so I thought. Less than a week after install the striker side of the door frame had swelled so badly that the door barely closed with a hard slam. I had to stress them to return sooner than later. The receptionist and the owner tried to implie that it could have been something my tenant did and there might be a service charge. REALLY! !! On as week old install? Upon arrival at the property the owner/installer was attempting to drive the hinged side of the frame towards the structure with longer screws. Thank goodness I arrived before he did a quick fix which could ha e caused other problems, such as an improper door seal. Make your decision but you know where I stand on recommending this business.

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