Safeguard Self Storage

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Reviews

• evangelina murcia

  Jul, 11 2018
  ★ ★ ★ ★ ★
  If anyone rents here, I hope you meet Joseph! I had the pleasure of meeting him the day I rented the unit and the day I had to move in my items. On the first day, Joseph greeted me with a smile. It was my first time ever renting a storage. He explained what it entails and took the time to show me other units outside of my reserved spot to show me that I did have other options available if I wanted to. During the tour, I noticed how clean the entire building was. I read other reviews before and expressed to him that the cleanliness was one of the reasons why I chose this facility. He made the whole experience friendly and wonderful.
  The second interaction I must admit I was not in the best moods. I was moving from New Jersey to Queens, with only myself and my father to do all the physical work. I called the facility to explain I was running late due to heavy traffic (since your storage closes at 5 on Sundays). Now imagine, 6 hours of moving HEAVY furniture with just one other person, stuck in traffic, then to get to the facility a few minutes after 5 REALIZING I forgot my unit keys. I was beyond frustrated. Joseph, with amazing patience, graciously jumped to solution strategy to open my unit. He made my entire stressed out day turn into an easy, calming one. His attitude of "Everything will be ok" helped tremendously! I was able to purchase a new lock which instantly put me at ease. He let us move in my things into the unit, knowing it was after 5. I was beyond grateful for him being there and how helpful he was! You don't get customer service like that often. I would highly recommend this storage facility based on my experience with your employee and how clean it is. Thank you so much Joseph!!!

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