Molloy Bros Moving and Storage

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Reviews

• Holly Fletcher

  Jun, 29 2018
  ★ ★ ★ ☆ ☆
  Edited Jan. 6, 2015:
  
  The refund check arrived the day after the original review was posted. The star rating is upgraded to 3 from 1 because they followed through in the end. It took a month for the check to be mailed and the office tried to make us feel like they were doing us a favor.
  
  Overall: If you've got stuff that's delicate, fragile or old, they will take care of it. In terms of dinnerware, not a single plate or cup got broken. In a previous move with a different company, three dinner plates bit the dust.
  
  if you want quality on-the-ground movers and don't mind dealing with a frustrating front office, then go for it.
  
  ---
  Original, Jan. 4, 2015.
  
  My husband and I recently moved from New York to Nashville. It was our third long haul move in three years. We've used different movers each time and have not had an experience before Molloy Brothers that warranted a negative review.
  
  It needs to be noted that the men who came to the apartment in both locations were friendly, careful, efficient -- everything you want in movers. Both sets took great care with a 250-year old dresser. Arrived without a scratch.
  
  The problem is with the office and scheduling staff. They are unhelpful, unresponsive and intentionally deceptive.
  
  We opted for the crate option versus the truck move because there was less of a delivery range. We were on a schedule due to changing jobs. They chose the delivery date; it worked for us so we agreed.
  
  The representative who came to the apartment and the account representative preached that if the cargo arrived after the contractual delivery date they would refund $100 per day.
  
  My credit card was charged the full amount five days after pick up -- a week before the delivery-- as part of the agreement.
  
  The day before the delivery date the account representative, Jade, was unable to tell us the whereabouts of the crates. It was not in Tennessee; they didn't know when it would be delivered or if they would be able to make the delivery date.
  
  On the day, it was hour by hour, but they still didn't know where it was or when it would be delivered.
  
  In short, it was two days late and the office was rude and evasive. One even began rattling incoherently about Superstorm Sandy in 2012 to evade my questions about the location of my stuff.
  
  The discount was not received because they said the week following the late delivery that there was a weight minimum and we didn't meet that weight. There was no mention of weight minimum in the run up to the move. I had to chase Jeanne, possibly the accounting manager, for two days to even get her on the phone. She did not follow through on calls or emails as promised.
  
  Jeanne said they would refund the $200 "as a gesture of goodwill." It did not happen and I never heard from her again.
  
  I cut my losses.
  
  The physical movers are great. The office and schedulers are evasive and deceptive.

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